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Terms & Conditions

Warranties & Policies

General Terms & Policies

PLEASE READ THE FOLLOWING TERMS & CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of nuDoors.com agree that access to and the use of this site are subject to the following terms. Use of this website implies agreement to all terms and conditions outlined below.

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Warranty

nuDoors doors are guaranteed not to crack, split, or separate under normal conditions.

  • Dura-Finish Line (2-Piece)
    Our 2-piece Signature Series/ Dura-Finish doors are engineered for strength and durability, featuring a factory-applied protective finish. These doors are warranted for 5 years against delamination or surface defects.

  • Unfinished Line (1-Piece)
    Our 1-piece routed HDF doors (unfinished) are warranted for 1 year against warping, bowing, or twisting greater than 1/4". Unfinished doors must be sealed, finished, and properly handled within 24 hours of receipt to prevent movement.

  • Exclusions
    Warranty does not cover issues from improper handling, storage, job site neglect, exposure to moisture/heat/sunlight, or modifications. Oversized items (doors wider than 24" or taller than 50", drawer fronts wider than 33") are not covered for warp/bow.
    Minor issues such as small alignment differences, pre-drilled hole placement, or slight size variance may be corrected on site and are not grounds for replacement.

nuDoors reserves the right to repair or replace defective components at its discretion. Minor color/texture variations on Signature Series replacements due to production updates are not considered defects.

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Claim Policy

Any issue must be reported within 3 days of receiving your order, before any installation, hinging, or finishing begins. Claims reported after this window will not be honored.

All claims must be completed and submitted for review to Sales@nudoors.com. Images of the product and shipping box are required for all shipping claims. Failure to provide the necessary documentation may result in a voided claim.

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Refund & Return Policy

  • Custom Items (doors, drawers, side panels, etc.): No returns or refunds.

  • Retail Items (hinges, hardware, SurfPrep, etc.): 30-day money-back guarantee if unused and in original condition. Shipping is non-refundable, and return shipping is the customer’s responsibility.

  • TriTech & Apollo Equipment: Covered under the manufacturer’s warranty. Issues must be handled directly with the manufacturer unless damage occurred in shipping.

 

Cancellation Policy

All nuDoors products are custom manufactured. Orders cannot be canceled once production begins, which typically starts within 24 hours of order placement.

Retail orders may only be canceled if they have not yet been shipped.

 

Order Changes/Modifications

Minor changes may be requested within 24 hours of order placement. Changes after this window are NOT guaranteed and will NOT be eligible for remake or financial compensation.

 

Shipping Policy

All orders are shipped via FedEx or third-party freight shipper. Products are securely packaged.​

  • Canadian Orders: Duties and taxes will be invoiced separately before release of shipment.

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Damage in Shipping

Shipping damage must be reported within 3 days of receipt. Claims require photos of both the damaged item and packaging. Once verified, nuDoors will replace, or refund the product at its discretion. nuDoors is not responsible for project delays or indirect costs resulting from damaged shipments.

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Accuracy

All products are manufactured to the exact measurements submitted. Small variations from sanding, finishing, or handling are not covered by warranty.

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Lead Times

Lead times are approximately 7-10 business days but are subject to change at anytime. For the most accurate timeline, please contact sales@nudoors.com.

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Wholesale Inquiries

For wholesale opportunities, please contact sales@nudoors.com.

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Payment Methods

nuDoors accepts:

  • Credit/Debit cards

  • Bank transfers (production will begin only after funds clear, which may take 3–5 business days)

 

Privacy Policy

nuDoors is committed to protecting your information. Data collected through orders, subscriptions, and forms is secured and never sold to third parties. Subscriptions will auto-renew to your saved payment method until canceled through your account settings.

 

Customer Care

We want to ensure your experience with nuDoors is seamless from start to finish. If you have any questions, please contact our sales team at sales@nudoors.com.

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