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Warranties & Policies

Terms & Conditions

General Terms:

PLEASE READ THE FOLLOWING TERMS & CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of nuDoors.com agree that access to and the use of this site are subject to the following terms. Use of this website implies that agreement to all terms and conditions outlined in the following.


 

Warranty:

nuDoors are guaranteed to never crack. nuDoors 1 piece doors can never separate or crack like the traditional 5 piece wooden doors.

 

nuDoors manufactures and ships unfinished, primed and painted custom doors & drawers.

Upon receipt, it is your responsibility to ensure they are stored properly. Claims for any discrepancies must be made within 3 days of package arrival, before any hanging, hinging, or finishing begins. Items that have been altered, exposed to moisture, heat, or sun, show signs of job site neglect, or have been modified in any way will be considered void of the warranty. It is important to note that unfinished and primed wood products may warp or twist within 24 hours if not treated or handled correctly.

 

Painted orders are warranted for up to one year against warping (must be more than 1/4" out), bowing (must be more than 1/4" out), twisting (must be more than 1/4" out) from the date ordered. Liability under this warranty is limited to the total amount of the order as indicated by the invoice. nuDoors is not liable for any project delays or financial losses resulting from damaged, defective, or delayed products/orders.

 

Should a product arrive damaged, nuDoors will, at its discretion, replace or refund the product. This warranty does not cover damages from wear and tear. Damage resulting from custom handling or use is not covered under this warranty and will not qualify for a replacement.

 

Exceptions to the warranty include:

 

There may be issues that arise during the cabinet refacing project. These examples would include, pre-drilled holes being slightly off, alignment issues, products being slightly out of square, or too wide/small. An attempt to repair the issues on site is what is required of the customer. nuDoors will not issue replacements if we feel the parts can be reasonably re-used, modified on site, or otherwise fixed by the customer with minimal effort.

 

Doors over 24" wide (subject to approval from nuDoors) and/or 60" tall are not covered under warranty against warping, or bowing (regardless if the order was ordered as painted). Doors that are warped or bowed at or less than 1/4" will be considered acceptable and are not covered under this warranty. Drawer fronts over 33" wide will not be covered under this warranty.

 

Claim Policy:

In the event that a product arrives damaged, wrong, etc. it must be reported to nuDoors within 3 days of receiving. Once reported, nuDoors will send a claim form or you can access it here, that must be completed and submitted for review. Once the form is reviewed and all information is received nuDoors will notify you regarding the result.

Please note that different instances will require different information to be submitted. (ex: If damage occurred from shipping, nuDoors will require both images of the damage on the item and the damage to the respective box). Failure to provide all of the information required for the claim may result in the claim being voided.



Refund & Return Policy:
nuDoors does not accept returns or refunds on custom made items such as doors, drawers, side panels, etc. due to customer errors. If an error was performed on behalf of nuDoors please refer to the claims policy.
General Finishes products such as paint, primer, stains, and oils are not covered under the refund and return policy if they are custom made.
For all retail items including hinges and hardware, Wooster products, TriTech products, SurfPrep products, etc. there is a 30-Day Money Back Guarantee. Condition of product, proof of purchase and purchase date are required when requesting a refund and or return. Only unused products are covered under the refund and return policy. The 30-Day Money Back Guarantee will only include the sales price of the item and will not include the shipping charges. nuDoors will also not be held responsible to cover the return freight charges if product is to be returned to nuDoors.
For TriTech and Apollo products, all general issues will be directed to the respective manufacturer and must adhere to their warranty for coverage. For TriTech's contact please click here. For Apollo's contact please click here. However, in the event that the product endured shipping issues or damage, please report the issues to sales@nudoors.com

 

Cancellation Policy:

All items manufactured by nuDoors are custom, therefore they are not eligible to be canceled once the production process has started. All production typically is started within 24 hours of the order being submitted.

For retail items cancellations may only be made if the order has not been completed or shipped out from the nuDoors facility.

 

Changes/Modifications to orders:

Once an order is submitted and verified the order cannot be canceled and or modified. 

There are instances when minor changes can be made to orders as long as they are reported to nuDoors within 24 hours of the order date. All changes requested after the order has been submitted are not guaranteed and therefore remakes or financial compensation will not be allowed for any issues resulting from a change to the order.

 

Shipping Policy:

nuDoors goal is to get your products to you in an easy and timely manner.

All products purchased through nuDoors will be shipped via FedEx. All items will be packaged securely into boxes with protection to avoid any possible damage. The shipping charges will automatically be applied onto your order as long as a shipping method is selected. If for any reason the order cannot be shipped in the manner selected (ex. needs to be shipped via pallet), nuDoors will reach out to you via email to ensure you can accept the method of delivery.

If any custom items exceed 60" in width or height the order is subject to an increase in shipping costs. If the shipping charge is more than what was paid on the ordering system, nuDoors will send you an additional invoice for the difference. This must be paid before any products are shipped from the nuDoors facility.

Shipping to Canada: All orders being shipped into Canada will require an additional invoice. This invoice will be sent via email and will include the balance of duties and taxes applicable to the order. The balance must be paid before any products are shipped from the nuDoors facility.

 

Damage in Shipping:

If in the event that an order arrives damaged from shipping please contact nuDoors via email. We will work with you to provide the replacement in a timely manner. However, nuDoors is not responsible for indirect costs/delays associated with the damaged products.

Once the claim has been received, nuDoors will send a claim form or you can access that here, that must be completed and submitted. When that form is submitted and reviewed nuDoors will notify you regarding the result. All damages in shipping reported on the claim form will require both images of the damage on the item and the shipping box. 

 

In-Store Pick-Up Policy:

Orders that have been selected for In-Store Pick-Up will not be packaged, nor does nuDoors supply packaging. Transportation and protection are up to the customer's discretion. Orders must also be picked up within 10 business days from the date that the order was marked as ready for pickup. Failure to adhere to this timeframe may result in storage fees.

 

Accuracy:

All custom made items are manufactured to the exact measurement ordered. However, there are instances in which sanding and finishing can cause changes in the size of the item. These circumstances are not covered under the nuDoors warranty.

 

Lead times:

Lead times are subject to change at any given time. You can find lead times on the home page banner as well as on the order confirmation email. These time frames are only ESTIMATES and are never guaranteed under any circumstances. Each and every custom order is made of different components which can affect the lead times that are seen. For the most accurate and up to date estimated lead times please reach out to sales@nudoors.com.

 

Wholesale Inquiries:

If you or your company is interested in selling nuDoors or any of our products, please contact sales@nudoors.com.

 

Payment Methods:

The nuDoors ordering system accepts 2 forms of payment:

- Credit/ Debit cards

- Bank accounts (If you decide to link a bank account to the ordering system and intend to use this method on purchases please note that the order will be placed on hold until the payment has cleared. This approximately takes 3-5 business days and could result in a 3-5 business day delay on the order beginning production)

 

Privacy Policy: 

At nuDoors we are committed to protecting your privacy and ensuring the safety of your information. The information we do collect is through ordering, embedded forms, etc. and is protected through our security measures. We do not sell, trade or transfer your information to any third parties.

 

Customer Care:

nuDoors wants to ensure that you have a great experience from the start to the end. In order to make sure of this, we ask if there are any questions or issues along the way to please feel free to reach out to the sales team at sales@nudoors.com. We are always here to help.

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